Customer Support Coordinator (Bilingual)

Become a critical part of Maple's Customer Support team as a Bilingual Coordinator. Your role will involve direct interactions with patients and providers through live chat and email.
Starting in June 2026, we are looking for enthusiastic Bilingual Customer Support Coordinators to join Maple. Your main responsibilities will include handling inquiries efficiently while offering empathetic support to our users. This is an opportunity to develop your skills in a remote, high-output environment focused on healthcare technology.
Key Responsibilities:
• Engage with customers via live chat and email support
• Follow workflows to troubleshoot platform issues
• Identify when to escalate inquiries to specialized teams
• Track high volumes of communications with attention to detail
• Ensure professional and consistent user interactions
Requirements:
• Bilingual in English and French is essential
• Experience in a customer-facing environment
• Excellent communicati...