Full time

Customer Support Center Representative

Posted by Finning • Calgary, Alberta, Canada

📍 Calgary, Alberta 🕒 June 05, 2026

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About the Role

Description
 :Shift, Hours & Compensation (Important)
24/7 operation – this centre never closes
This is a full time position for 6 months- could extend
This is not a Monday–Friday role, shifts could be on weekend or overnight as needed.
Rotating 5x2 schedule (days off vary and are not guaranteed on weekends)
Typical shifts:5:00AM -1:00PM PST7:00AM – 3:00PMPST
Includes evenings, overnights, weekends, and holidays
Compensation:
Full-Time: $24.00/hour (37.5 hours per week)
Top Responsibilities (What You’ll Do)
Answer and manage incoming calls using Genesys, assessing needs and routing accurately
Provide professional, first-point-of-contact support to customers and internal teams
Create and document service cases in Salesforce for follow-up and resolution
Triage customer chats and connect inquiries to the correct teams
Monitor shared inboxes and respond to after...
                

Job Details

Location Calgary, Alberta
Job Type Full time
Category Information and Record Clerks
Posted June 05, 2026
Deadline July 15, 2026

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