Customer Support, Associate Specialist

As a Customer Support at Blackbaud, you will play a critical role in supporting our enterprise customers by resolving complex technical issues, mentoring junior team members, and contributing to the continuous improvement of our support operations. You’ll work across multiple software solutions that serve the social good sector, collaborating with Engineering and Product teams to ensure seamless customer experience.

At this level, you’ll handle escalated issues, contribute to knowledge management, and support readiness for new product features and releases. You’ll also serve as a technical leader within the support team, helping to drive quality, consistency, and innovation in our service delivery.
What you’ll do
• Provide timely, professional, and empathetic support via chat, phone, and web 
channels.
• Troubleshoot technical issues using tools such as browser developer tools, API testing platforms (e.g., Postman), SQL, and log analysis utilities.<...