Customer Support Associate

About Lillio

At Lillio, formerly HiMama, we empower early childhood educators with affordable tools to improve child outcomes and support professional growth. We are a private‑equity backed company focused on high‑quality early care and education.

Position Overview

Customer Support Associate – responsible for delivering technical support via email, phone, and chat, resolving customer issues, reporting bugs, and collaborating with product and engineering teams to enhance the platform.

Key Responsibilities

• Provide technical support to customers via chat, email, and phone.
• Identify trends in customer issues and report bugs to Engineering.
• Collaborate with Product to prioritize user‑centric improvements.
• Develop and recommend process improvements to reduce customer pain points.
• Support cross‑functional teams in managing customer accounts.
• Ensure a positive cus...