Customer Support Associate

Job description

A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors. 

Responsibilities 

· Answer customer queries : Respond to customer calls, emails, or chats

· Resolve issues : Provide solutions to customer complaints or problems with products or services

· Maintain records : Keep track of customer interactions and transactions

· Follow protocols : Adhere to company scripts, procedures, and standards

· Provide information : Help customers with product details, usage, and troubleshooting

· Meet targets : Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction

· Escalate issues : Transfer unresolved or critical concerns to supervisors or ...