About the Role
Role Overview
We are seeking an experienced Customer Support Associate who can not only handle customer interactions but also manage and guide a small support team. The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.
Key Responsibilities
- Handle inbound and outbound customer queries related to Metal Mandi operations.
- Lead and mentor a team of support executives, ensuring smooth daily operations.
- Manage and resolve escalated customer complaints in a timely manner.
- Track customer support performance metrics and ensure SLA adherence.
- Coordinate with sales, operations, and logistics teams to ensure customer satisfaction.
- Prepare weekly reports on team performance, issue resolution, and customer feedback.
- Assist in...
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