Customer Support Associate

**Job Title: Customer Support Associate Department: Customer Success**
**Reports to: Director of Customer Support
**Responsibilities and Duties**
- Answer basic customer technical support requests
- Troubleshoot errors to provide customers with possible solutions
- Create new users, reset user passwords, and update user profiles
- Triage customer support requests to applicable team members as necessary
- Extract product and packaging specification data from Word, Excel, and PDF documents
- Create best practices for future Customer Support team members
- Complete ad hoc tasks to support Project Managers and Business Analysts for customer accounts
**Qualifications**
- Bachelor's degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge
- Entry-level Customer Service Associates should complete several months of on-the-job training to learn how best to interact and help customers