Customer Support Associate

We are seeking a dependable and customer-focused
Customer Service Associate (Social Media Channels)
to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.

This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust.

RESPONSIBILITIES

• Respond to customer comments and direct messages across social media platforms in a timely, professional manner.
• Provide clear, empathetic support for account, payment, verification, and general service-related inquiries.
• Monitor social channels for urgent issues, complaints, or misinformation and escalate when required.
• Triage and prioritise incoming queries based on urgency, impact, and potential risk.
• Maintain brand-safe, compliance-aware communication at...