About the Role
About the Company
We are looking for a Customer Support Associate to manage customer interactions through voice and chat channels. The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.
About the Role
The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.
Responsibilities
- Handle inbound and outbound customer interactions via calls and live chat.
- Resolve customer queries related to products, services, accounts, and technical concerns.
- Provide accurate information and effective solutions within defined SLAs.
- Maintain professional communication...
Ready to Apply?
Submit your application today and take the next step in your career journey with Firstsource.
Apply Now