Customer support associate

About the Company
We are looking for a Customer Support Associate to manage customer interactions through voice and chat channels. The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.
About the Role
The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.
Responsibilities
Handle inbound and outbound customer interactions via calls and live chat.
Resolve customer queries related to products, services, accounts, and technical concerns.
Provide accurate information and effective solutions within defined SLAs.
Maintain professional communication and ensure customer satisfaction.
Document customer interactions and update records in CRM systems.
Escalate complex issues to relevant teams when required.
Meet KPIs such as qualit...