Customer Support Analyst - Construction SW

Customer Support Analyst - Construction Software

Join to apply for the Customer Support Analyst – Construction Software role at SRA Group

Location: Remote in Canada or US, with optional hybrid days in Markham, ON

LATE SHIFT is required within 3-6 months of 11:30 AM EST to 8PM EST

Company: SRA Staffing, on behalf of a leading construction software provider

About the role

Join a growing construction ERP team supporting customers who run their businesses on modules like Job Costing, Payroll, Service, and Accounting. You will handle inbound tickets and live calls, dig into data and configuration, and work closely with QA and Product. Over time, you will become a go-to specialist for one or more modules.

Shift

• Training period: 8:30 a.m. to 5:00 p.m. ET for approximately 3 to 6 months
• Ongoing shift after ramp-up: 11:30 a.m. to 8:00 p.m. ET (permanent late shift for West Coast coverage)

Re...