Customer Support Agent

Company Description

AÏP Genius (AÏP)
is an innovative platform that empowers intellectual property professionals and clients with intelligent solutions and exceptional support. We are dedicated to delivering prompt, accurate, and professional assistance 24/7 across multiple regions.

Role Overview

This is a
part-time, remote Customer Support Agent
role requiring
24 hours per week
. You will be responsible for providing real-time live chat support to clients during night hours. You will handle incoming inquiries, follow up on client requests, schedule meetings with experts, attend meetings where needed, and track follow-up actions to ensure client satisfaction.

Key Responsibilities

• Respond promptly and professionally to incoming live chats during assigned shifts.
• Handle questions, technical issues, and service requests with accuracy and courtesy.
• Schedule appointments and meetings between clients and AÏP experts....