Customer Support Agent

We're looking for a proactive and detail-oriented Customer Support Agent to join our growing B2B Operations team. In this role, you'll be the front line for our business clients, ensuring a smooth, professional experience through timely, solution-driven support. You'll work cross-functionally with internal teams and help build long-term relationships with our partners by delivering top-tier service.

Key Responsibilities:

• Act as the primary point of contact for B2B clients via email, and chat.

Handle incoming support inquiries with professionalism, empathy, and efficiency.
Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
Maintain accurate records of client interactions and issue resolutions in CRM systems.
Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to ...