Customer Support Agent

About the Company Our client is a company with a strong commitment to the environment and climate. With a mission to enable the circular economy, they specialize in the buyback, refurbishment, and resale of smartphones and other high-tech electronic products. Through innovative methods, they give products a second life and market them across Europe and globally in partnership with leading telecom operators, distributors, and e-commerce platforms. About the Job The Customer Support Agent will be the first point of contact for customers, primarily through written channels (emails) and occasionally by phone. You will resolve customer issues and answer inquiries with professionalism and empathy. Your responsibilities will also include monitoring contentious cases, ensuring customer satisfaction, improving communication flows, and supporting the Country Manager with managing trade-in bonus campaigns and other administrative tasks. Requirements Profile Requirements 3-4 years of relevant prof...