Full-time
Customer Support Advisor (IT)
Posted by i2i Recruitment • Gloucester, Gloucestershire, United Kingdom
About the Role
£26,256
Gloucester
Full-Time
Permanent
Multiple positions available!
Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team.
This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently.
Key Responsibilities
Provide first-line support via telephone and ticketing systems
Log, prioritise, and manage customer incidents and service requests
Diagnose and resolve issues wherever possible at first point of contact
Escalate more complex issues to specialist teams when required
Keep customers informed throughout the l...
Gloucester
Full-Time
Permanent
Multiple positions available!
Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team.
This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently.
Key Responsibilities
Provide first-line support via telephone and ticketing systems
Log, prioritise, and manage customer incidents and service requests
Diagnose and resolve issues wherever possible at first point of contact
Escalate more complex issues to specialist teams when required
Keep customers informed throughout the l...
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