Customer Success Team Lead

JOB OVERVIEW

The Customer Success Team Lead (Assistant Manager) is responsible for leading the end-to-end customer lifecycle for Learning Technologies solutions delivered by eLearningMinds as an authorized reseller/tech enabler. The role drives adoption, retention, and ARR by aligning solutions to customer business goals, standardizing CS processes, and ensuring seamless implementations and value realization. This leader coordinates tightly with Sales Operations (for upsell/ cross sell- motions and forecasting) and Marketing Operations (to feed insights that improve campaign targeting and enablement content), while coaching a small CS team to execute consistently.

KEY RESPONSIBILITIES AND DUTIES

1. Own customer outcomes – Translate customer business goals into success plans, run executive reviews (QBR/EBR), and deliver measurable adoption, retention, and ARR growth across the Learning Technologies portfolio.
2. Lead the Customer Su...