Customer Success Specialist

We’re looking for a bilingual (Japanese–English) Customer Success professional to support our international Range customers. In this role, you’ll provide frontline technical and product support, guide onboarding and adoption, and collaborate closely with Product and Engineering teams to deliver an exceptional customer experience across global markets. If you are keen to apply for the role, please share your updated resume with ***********@innovasolutions.com .

Key Responsibilities

Customer Success & Support – International Markets

• Provide frontline customer support for international Range customers, with ability to also support the Japan team.
• Communicate directly with customers in Japanese and English via email, phone, and support platforms.
• Support customer onboarding, implementation, and adoption to drive successful outcomes across markets.
• Troubleshoot hardware and software issues related to Range products...