Customer success specialist

Were looking for a talented and passionate Customer Success Specialist (Market Expert) to join Certtas international Customer Success team, supporting strategic accounts and driving customer growth across North America.

As a Customer Success Specialist, you will play a key role in ensuring our customers achieve measurable business outcomes through Certtas identity and fraud prevention solutions. You will act as a trusted advisor, combining strong market expertise with a proactive customer-first mindset.

• Own and manage a portfolio of strategic customers, ensuring high retention and satisfaction

• Build strong relationships with key stakeholders and decision-makers

• Drive onboarding, adoption, and ongoing success plans aligned with customer goals

• Identify opportunities for upsell, cross-sell, and account expansion

• Monitor customer health, product usage, an...