Full-time

Customer Success Specialist - Cantonese - Penang

Posted by Teleperformance • Bayan Lepas, Penang, Malaysia

📍 Bayan Lepas, Penang 🕒 March 01, 2026

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About the Role

Overview
The Customer Success Specialist (CSS) will be resolving customer queries, recommending solutions and guiding users and customers to provide Outstanding Customer Experiences (CX).
 Qualifications 
Educational: All majors
Language: English - Intermediate (B2) & Cantonese
Keyboard skills: Speed greater than 50 wpm and accuracy minimum 98%
Listening skills: Advance skill
Speaking techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call/voice if needed)
Possess at least 1-year relevant customer service experience digital/inbound/outbound
Prior experience in handling Live Chat & Digital Team or familiar with Social Media
Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language
Ability to multitask, detail oriented and possess good prob...
                

Job Details

Location Bayan Lepas, Penang
Job Type Full-time
Category Information and Record Clerks
Posted March 01, 2026
Deadline April 10, 2026

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