Customer Success Representative

Overview

As a Customer Success Representative (CSR) in the Southern Hemisphere, you will be the primary point of contact for our valued small fleet business customers in the AU & NZ Regions. You will manage bronze customer accounts, drive retention and growth, resolve customer inquiries efficiently, and deliver a best-in-class customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first mindset to ensure customer satisfaction and loyalty.

Responsibilities

• Own the customer lifecycle for assigned small fleet business accounts, focusing on retention, renewals, and customer satisfaction.
• Proactively engage customers to understand their needs, promote product adoption, and identify upsell opportunities.
• Accurately update and maintain customer records and interactions in CRM systems (Salesforce, SAP).
• Manage high volumes of customer queries via phone, email,...