Customer Success Rep II

As a Customer Success Rep II here at Solstice, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.



In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.



**Responsibilities**



Key Responsibilities



+ Serve as the primary point of contact for assigned customers, building strong relationships and understanding their needs

+ Pro...