Customer Success Operations Coordinator
Posted by Forbes Advisor • Mumbai, Maharashtra, India
About the Role
Responsibilities:
● Manage and update internal databases and tracking tools that are used by the wider Customer Success team
● Work with Production team to create our advertiser’s promotional placements to be published on Forbes Health properties
● Support Customer Success Manager in onboarding and executing new customer initiatives
● Manage collection of creative assets, tracking, and ad verification from clients/agency contacts and coordinate with Customer Success Manager
● Audit existing partner placements to optimize performance and monetization and to drive revenue growth
● Project manage and coordinate with internal teams on all necessary elements for campaign execution
● Work with internal teams on billing reconciliation and revenue tracking/forecasting
Requirements:
● Customer experience advocate wi...
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