Customer Success Manager

Customer Success Manager | Mexico City | REMOTE

We are looking for a Customer Success Manager to ensure seamless alignment between customers /clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally.

This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. It's a mid-level role-more responsibility than a coordinator or team lead, but still below senior ops management.

Key Responsibilities

Client Relationship Coordination

• Act as a reliable point of contact for day-to-day client needs.
• Conduct regular syncs to gather updates, clarify priorities, and set expectations.
• Build trust through consistent communication and timely follow-ups.
• Surface conc...