Customer Success Manager - West

The SailPoint Customer Success team is responsible for helping our customers get maximum value out of SailPoint products or services, resulting in the business receiving maximum lifetime value and loyalty from the customer.

The Customer Success Manager is responsible for ensuring overall customer satisfaction and establishing strong, referenceable relationships. They develop and maintain long-term business partnerships between SailPoint and assigned customer accounts. In this capacity, the CSM will be customer advocates and trusted business advisors across multiple accounts, supporting customers in achieving success through the effective utilization of SailPoint’s products and services. Additionally, the role involves facilitating successful contract renewals.

Description

• Manage the business relationship between SailPoint and assigned customer accounts, responsible for overall success and satisfaction
• Provide coaching ...