Customer Success Manager

Head of Customer Success @ Strongpoint ALS

Job Title: Customer Success Manager

Location: Hybrid/Remote

Department: Customer Success

Reports To: Head of Customer Success

About StrongPoint

StrongPoint is a leading provider of retail technology solutions, helping businesses optimize operations and enhance customer experiences. Our innovative solutions span e-commerce, in-store technologies, and logistics, enabling retailers to stay competitive in a rapidly evolving market.

Role Overview

As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. You will act as a trusted advisor, helping clients maximize the value of StrongPoint’s solutions across e-commerce and in-store technologies. This role requires a proactive, relationship-driven professional who can manage complex accounts, drive adoption, a...