Customer Success Manager

Overview

Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage of the customer journey.

This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities.

Responsibilities

• Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors).
• Drive adoption, retention, and expansion through value-based relationship management.
• Collaborate with onboarding, product, an...