Customer Success Manager

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HighlightTA is the on‑demand talent team for Certn .

Who We Are

At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it.

The Opportunity

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long‑term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross‑functional teams to maximize customer satisfaction and revenue growth.

Key Responsibilities

Strategic Account Management

• Develop and execute account pla...