FULL_TIME

Customer Success Manager

Posted by Arcus FM • United Kingdom, England, United Kingdom

📍 United Kingdom, England 🕒 January 26, 2026

About the Role

Why Join Us

Customer Success Manager

Salary: £55,000 - £60,000

Benefits: Car Allowance, Bonus, Pension, Holidays, Many More Benefits
Location: Field-based

The Role

We are looking for an experienced Customer Success Manager to lead the compliance, quality assurance and performance of a key client contract. You will ensure all contractual obligations are met, budgets are effectively managed, and service excellence is consistently delivered.

A key part of the role will be overseeing the delivery of planned Headlease Inspections across the Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success.


What You'll Be Doing

Key Responsibilities

  • Support the Account Director in delivering strategic objectives and business plan outcomes
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