Customer Success Manager

Customer Success Manager, Strategy and Insights

We are seeking a Customer Success Manager, Strategy and Insights to strengthen customer relationships, drive adoption, and support long term value across a diverse customer portfolio. This role is centered on helping customers achieve meaningful outcomes, using data and insights to guide strategy, improve customer health, and support renewals and expansion. You will act as a trusted advisor, partnering closely with customers and internal teams to elevate the customer experience and maximize product value.

What You Will Do

Customer Relationship Management and Advocacy

• Serve as the primary post-sales partner for customers, building strong, trusted relationships with key stakeholders.
• Lead strategic conversations, business reviews, and success planning sessions that align customer goals with product capabilities.
• Act as the customer advocate internally, ensuring their need...