Customer Success Manager – Technical Onboarding / Scaling SaaS

Overview

A profitable, founder-led SaaS company that has grown ~50% year over year is expanding its North American customer function to support complex enterprise implementations. With the stability of an established product and the hands-on nature of a scaling organization, this role blends technical onboarding, solution configuration, training, and long-term customer enablement.

In this role, you will own the end-to-end onboarding and ongoing success of enterprise customers, leading implementations from kickoff through go-live and ensuring teams are fully enabled to run the platform independently. You’ll work closely with PMO leaders and senior stakeholders, delivering training, guiding configuration decisions, and acting as a long-term partner post-implementation. Post–go-live, you’ll manage a focused portfolio of accounts, owning renewals for smaller accounts and partnering with Sales on larger renewals or expansions—while remaining accountable for customer he...