Customer Success Manager (SaaS)

Amply

ensures store operations excellence for retail/restaurant chains - by automating their daily tasks, audits, VM executions, communications, KPI reporting, more!

To accelerate our growth, we're looking for a proactive, patient & customer-first

CSM (Customer Success Manager)

to help retail/QSR brands successfully adopt Amply, scale usage across teams, and drive long-term retention.

You'll own post-sales success :: onboarding, training, adoption, account growth :: working closely with customers, founders, product, and sales, with room to experiment and iterate fast.

Specs

Role: CSM
Customer onboarding, training, adoption, retention, expansion
Direct role with the founders
Location: Gurugram (in-office, not remote)

What You'll Do (Responsibilities)

Onboard new customers and help them go live smoothly on Amply
Run product trainings for admin teams, store teams, and field teams
Help customers...