full-time
Customer Success Manager (m/w/d)
Posted by Vusion • Cologne, North Rhine-Westphalia, Germany
About the Role
Job Description
We build. We create impact.
As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership.
Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner.
- Relationship Ownership & Account Leadership
- Develop and maintain strong, trust-based relationships with key stakeholders, positioning Vusion as a strategic partner.
- Lead the execution of account plans in collaboration with Sales and Key Account Managers (KAMs).
- Service Performance & Governance
- Monitor service commitments across support, maintenance, and asset management, ensuring contractual obligations are met.
- Coordinate cross-fu...
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