Customer Success Manager, Midmarket Japan D&M(Evergreen)

Position Overview

The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes

In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potential risks such as low product usage or customer churn, ensuring long-term success and retention. You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the su...