Full-time

Customer Success Manager

Posted by Powtoon • London, England, United Kingdom

📍 London, England 🕒 January 30, 2026

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About the Role

About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge.
As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers.
This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
Customer outcomes
Revenue retention
Expansion growth 
Key Responsibilities
Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
Deeply understand each customer’s business goals, use cases, and success criteria
Drive onboarding, adoption, and ongoing val...
                

Job Details

Location London, England
Job Type Full-time
Category Business Operations Specialists
Posted January 30, 2026
Deadline March 11, 2026

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