Customer Success Manager

We’re working with a high-growth enterprise software provider that helps large organisations modernise complex, regulated customer processes through secure digital solutions. Their technology supports large-scale transformation across onboarding, servicing, and compliance-heavy journeys, enabling faster delivery, stronger governance, and improved customer outcomes across multiple channels.

This is a senior, client-facing role focused on owning complex post-sale programmes for enterprise customers. You’ll lead delivery from implementation through long-term adoption, acting as a trusted partner to senior stakeholders while coordinating internal product, engineering, and delivery teams. The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth.

Responsibilities

• Own end-to-end delivery for enterprise clients, from onboarding and implementation through adoption,...