Customer Success Manager - German speaking

Job Description

TEAM DESCRIPTION & ROLE OVERVIEW

NextGen is Basware’s growth and transformation program for a selected group of high-potential enterprise customers.
These are strategic, often complex accounts where Basware already has a strong footprint — and where the ambition is to deepen partnership, scale value, and support long-term transformation.

As a Customer Success Manager – NextGen (Germany), you will work with a focused portfolio of large, German-speaking customers who are navigating significant change: ERP transformations (notably SAP S/4HANA), increasing regulatory requirements, automation ambitions, and rising expectations from Finance leadership.

This is not a traditional “account management” role.
It is a role for someone who enjoys owning outcomes, building credibility with senior stakeholders, and helping customers move forward when situations are complex or unclear.

WHAT YOU WILL DO...