Customer Success Manager, Canada - West

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Axon is a place where you matter and can grow as you contribute to a mission that matters.

What You’ll Do

Location: Canada (West Coast)

Reports to: Manager, Customer Success

Travel: 40%

• Relationship Management
  • Builds trusted partnerships with command staff, procurement, and training leads.
  • Facilitates executive business reviews (QBRs, annual ROI conversations).
• Customer Onboarding & Expectation Management
• Sets the tone for the partnership and develops trusted relationships with customers.
• Ensures the customer understands timelines, delivery scope, and key conta...