Customer Success Manager

Employer Industry: Software Solutions for Transportation Management

Why Consider This Job Opportunity

• Salary range between $60,000 and $70,000, depending on experience and qualifications
• Opportunity for career advancement and growth within the organization
• Work in an innovative industry focused on technology and customer success
• Supportive and collaborative work environment with a focus on client satisfaction
• Engage with a diverse range of clients and contribute to their success on the TMS platform

What to Expect (Job Responsibilities)

• Lead the entire customer success lifecycle from onboarding and training through adoption, optimization, and renewal
• Deliver hands‑on training aligned with the TMS Training Plan to ensure users can confidently navigate the system
• Develop proactive engagement strategies using platform analytics to detect usage gaps or dissatisfaction tr...