Customer Success Manager

Overview of the role

The Customer Success Manager (Full Lifecycle) is responsible for owning and growing client relationships while driving sales and meeting performance targets. You’re a natural connector who thrives on building trust and rapport with clients at all levels. You’ll act as a strategic partner - understanding client goals, proactively anticipating needs, and driving measurable results. Success in this role is defined by meeting KPIs, achieving sales targets, ensuring client retention, and making clients champions of Integrity Advocate.

What You’ll be Doing

• Own a book of assigned clients across diverse industries and portfolio sizes, acting as their main point of contact and trusted advisor. You will work hands‑on with every client to ensure their success.
• Proactively identify upsell and expansion opportunities within your accounts, and develop strategies to grow revenue and maximize account...