Customer Success Manager

ClinicLine helps Canadian medical clinics find qualified, dedicated, and reliable remote medical administrative professionals, allowing clinics to save money while maintaining consistent, high-quality support.

Role Overview

ClinicLine is hiring a part-time (0.5 FTE) Client Success Manager to manage and strengthen relationships with our clinic partners. This role is designed for a high-performing Canadian family medicine clinic leader who understands the realities of clinic operations and has successfully managed both people and performance.

You will fully own clinic relationships from onboarding through long-term success, taking accountability for client satisfaction, retention, and performance outcomes. You will be responsible for hiring talent, supporting onboarding, and defining reasonable workloads, expectations, and KPIs for assigned clinic team members.

Beyond relationship management, you will work directly with clinics to refine and optimi...