Customer Success Manager
Posted by Pivotal Integrated HR Solutions • Brampton, Ontario, Canada
About the Role
Job Description:
Customer Success Manager
Our client is a third-party logistics (3PL) provider specializing in the healthcare and industrial chemical sectors. As they continue to grow, they are seeking a proactive and relationship-driven Customer Success Manager to join their team.
Position Overview:
The Customer Success Manager will manage a portfolio of approximately 30–40 client accounts, serving as the primary point of contact to ensure service excellence, issue resolution, and long-term client satisfaction. This role is both strategic and hands-on, focused on strengthening relationships, managing escalations, identifying growth opportunities, and supporting operational excellence.
Key Responsibilities
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