Description and Requirements
The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.
Serve as a trusted advisor and main post-sales contact for enterprise customersLead onboarding, implementation, and adoption efforts for TruScale servicesEnsure billing accuracy based on usage data, both for fixed and variable consumption modelsDrive renewals, retention, and revenue growth through proactive engagement and upsell opportunitiesConduct regular customer business reviews, success planning, and stakeholder alignmentCoordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectationsRepresent the voice of the customer in internal improvement discussionsMonit...