Customer Success Manager

Job Role

A strategic, client-facing role responsible for growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes

Account farming & revenue growth

·       Identify and pursue upsell and cross-sell opportunities within existing accounts to grow revenue

·       Conduct regular business reviews to surface new needs aligned to client goals

·       Maintain a healthy account expansion pipeline in CRM; track whitespace and expansion signals

·       Collaborate with sales and pre-sales teams to develop account growth strategies

Business reviews & customer engagement

·       Plan and facilitate structured business reviews on agreed cadences — weekly check-ins, month...