Customer Success Manager

Job Title: Customer Success Manager

Role Summary :

The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform.

Key Responsibilities:

• CSM must be comfortable with using AI and capable of creating high-quality presentations.
• CSM must be able to present ideas and manage the product requests from the customer.
• Manage customer relationships and lead customer calls to understand needs, challenges, and goals.
• Act as the primary point of contact for assigned customers.
• Lead product demonstrations tailored to customer use cases and support onboarding
• Guide new customers through onboardin...