Customer Success Executive

Key Responsibilities : ● Manage customer conversations across the entire journey—from design handover to project completion and handover—ensuring seamless experiences that maintain high CSAT and NPS scores. ● Act as the primary point of contact for customers, proactively addressing queries, resolving issues, and gathering feedback to uphold satisfaction metrics. ● Manage escalations and tickets from both customers (external) and internal teams, prioritizing and resolving them efficiently. ● Coordinate with internal stakeholders including Sales, Design, Project Management, and Operations teams to align on timelines, updates, and resolutions. ● Collect outstanding payments timely, based on project milestones and completion stages, while maintaining positive customer relationships. ● Monitor and manage customer sentiment throughout the experience, using proactive outreach to turn potential negatives into positives. ● Meet customers in-studio/store for consultations and occasional site vis...