Customer Success Executive

FUNCTIONS AND RESPONSIBILITIES

You will be responsible for:

● Support the CSE team by creating Jira cards/tasks and review it every day to make sure tasks are under control to attend clients’ requests under SLA

● Support the CSE team by taking care of HubSpot cards

● Support CS manager and the CSE team on the agendas and summary of the meetings

● Support in establishing and maintaining productive and professional relationships with key stakeholders in the assigned accounts.

● Assist in strengthening client relationships by identifying basic needs and helping the team spot potential improvement opportunities.

● Help address customer needs by providing appropriate support and escalating issues to the relevant internal teams when necessary.

● Contribute to the implementation of action plans for each client by helping track tasks and ensuring proper documentation.

● Maintain frequent communication ...