Customer Success Engineer — CDN & WAF

Job Summary

Vergecloud is seeking a Customer Success Engineer to own the technical success of customer deployments across our CDN and WAF platform . This role combines customer-facing technical support, solution troubleshooting, and proactive account health monitoring to ensure customers achieve strong performance, security, and reliability outcomes.

The ideal candidate has a solid understanding of CDN, web security, TCP/IP, HTTP, and DNS, and is comfortable working directly with customers during onboarding, day-to-day operations, and incident response.

Key Responsibilities

•   Support customers in integrating domains with Vergecloud CDN and WAF services


•   Troubleshoot and resolve issues related to: Performance, Availability, Caching, TLS/SSL, DNS, and Security events and attack mitigation


•   Act as a...