Customer Success Assurance - Lead Engineer

Job Profile Overview:
The Area Lead/ Manager– Customer Success Assurance is responsible for generating revenue for spares, AMC’s and service PO’s, managing after-sales service operations within a defined geographical region, ensuring smooth support, maintenance services, and customer satisfaction for pharmaceutical and biopharmaceutical equipment. The role focuses on customer retention and coordination with the stakeholders.
Education: BE, B Tech. (Mech., Chem., Instru., Biotech)
Years of Experience: 5 to 6 Years
Work Location: North West / South East
Accountable &Responsible for:
1. Manage the Customer Success / After-Sales Support department for pharma equipment.
2. Generate revenue through AMC, spare parts, and service contract renewals.
3. Ensure customer tickets are raised, acted upon, and closed promptly with proper service reporting.
4. Suggest, Assist in continuous improvement in service quality and customer experience.
5. Act as the SPOC for all c...