About the Role
Responsibilities:
- Own relationship with assigned clients, including onboarding, implementation, training etc.
- Monitoring accounts to ensure a positive customer experience with the company’s products or services
- Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
- Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Review the customer journey, identifying how it and #x27;s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highligh...
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