Customer Success Associate- PH

About Us

Volopay is a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation into a single platform. We empower businesses to manage their financial operations seamlessly by providing real-time visibility, control, and automation over their spending. We are backed by top investors and have expanded beyond Southeast Asia, now operating in the US to empower businesses with our innovative financial solutions. We need people who are deeply excited about our vision and passionately curious about transforming the way businesses manage their finances.

Key Responsibilities

• Monitor inbound customer ticket requests and route appropriately.
• Help the CS team with onboarding clients specifically with documentation, compliance approval process (KYC, KYB), account set-up, billing, and maintaining accurate customer data.
• Utilize ticketing and support tools like I...